SETTING A NEW STANDARD

The Challenge

This was a ground up build-out and was Dream Hotel and Tao Group’s first ever opening on the West Coast.  Because of the properties’ portfolio importance, the management group was searching for a premier IT firm with a proven track record of successfully opening high-end venues on time and within budget.

Undergoing a highly competitive vetting process with multiple reputable firms, Nexplay was ultimately chosen to handle every aspect of the hotel’s and Tao venues’ technology build-outs from strategy, design, procurement, engineering, implementation, and launch.

The Solution

Nexplay was able to leverage its seasoned managers and engineers to successfully open the Dream Hotel, Tao Los Angeles, Highlight Room, Beauty & Essex, and Luchinni’s on time and within budget.  The year-long project required a high level of planning, resource allocation, and precise project management to juggle the successful launch of multiple openings concurrently.

Upon opening, Nexplay discovered that some of the low voltage infrastructure run previously by a third party vendor was intermittently failing.  Unfortunately, the vendor refused to take responsibility for the faulty lines and insisted on charging the client thousands of dollars to resolve the issues. As a courtesy, Nexplay brought in its own low voltage team and certified a sample of 100 network lines throughout the venues, producing a certification report. As a result, the vendor was unable to dispute the findings and ultimately repaired the failing connections saving the hotel over $20,000.